FAQ

Frequently Asked Questions

General Questions

Where are you?
We are based in the Kingsditch area of Cheltenham close to the large roundabout on Tewkesbury Road
Yes we have one courtesy car available while your car is with us for repair.
There are 3 ways to get an estimate:

1 - Pop in to our workshop in Kingsditch (no appointment necessary)

2 - Send photos to info@ddv.ltd or Facebook @ddvworkshop

3 - Call to arrange a convenient time for member of our team to come out to you

When we have seen the damage on your vehicle we will put together an estimate for you breaking down the costs – this will be sent by email (or printed if preferred).

SMART repair stands for Small to Medium Area Repair Technology – this refers to keeping the repair area small and using corners and swage lines to blend the paint and hide the repair. Smart repairs are good for keeping down repair costs on bumper corners, wings and quarter panels (and sometimes other panels like boot lids), Smart repair is not so good for large flat panels such as bonnets, doors and roofs

Repair Questions

We have a card machine and card payments can be taken in person or over the phone
How long will my repair take?
It depends on the repair – bumper scuffs can be completed in a matter of hours, most paintwork scratches can be repaired the same day (if there are multiple panels we may require the car overnight) and dents are usually required for 2-3 days depending on severity. Full resprays and restorations will take longer.
A blend panel means blending the colour into the panel next to the damage to ensure a better colour match. It is not required on all repairs but it is recommended for certain colours (it is essential for pearlescent paintwork). The easiest way to explain is with an example: imagine a child writes on your wall with permanent marker and you repaint just that wall, if the other walls haven’t been painted for years they will look bad compared with the fresh new paint. A blend panel helps to hide the fact that the repaired panel has fresh paintwork.

A blend panel means blending the colour into the panel next to the damage to ensure a better colour match. It is not required on all repairs but it is recommended for certain colours (it is essential for pearlescent paintwork). The easiest way to explain is with an example: imagine a child writes on your wall with permanent marker and you repaint just that wall, if the other walls haven’t been painted for years they will look bad compared with the fresh new paint. A blend panel helps to hide the fact that the repaired panel has fresh paintwork.

On most jobs the full amount is due on collection of the car and deposits are not due required on smaller jobs. However if the repair is being paid for by a 3rd party (i.e. if someone else damaged your car and is paying for the repair) we do require that the job is paid for before commencing work (this is not the case if the 3rd party paid you directly). A deposit is required for larger respray and restoration jobs and we may ask for a deposit if we are required to buy parts for the repair.

yes all of ddv’s paintwork comes with a guarantee and a free after-care service giving you reassurance that any issues that arise will be taken care of promptly.